We understand you might have questions about our products, services, and policies. Below, we've compiled a list of frequently asked questions to help you navigate our website and make informed purchases at The Brand Society. If you need further assistance, please do not hesitate to contact us.

How do customers know they're getting real, genuine branded items from us?

We guarantee authenticity by sourcing all our bags, accessories, and shoes directly from trusted brands and verified suppliers. Each item is carefully inspected for quality and originality before delivery, so our customers can shop with complete confidence.

What happens if a customer isn't happy with their purchase or if something doesn't fit?

Please note that all items are final sale. We do not offer exchanges or changes once a purchase has been completed. We kindly encourage customers to review product details carefully before placing an order.

Once someone orders, how quickly can they expect their items to arrive, and how does delivery work?

Once an order is placed, customers can expect their items to be delivered within two weeks. We provide free delivery across Malta and Gozo, ensuring a smooth and reliable service directly to your doorstep.

Are there any special deals or discounts customers should look out for, and how can they pay for their order?